During the temporary downtime, the full platform will be offline, so you won’t be able to log in or access your account. However, all account data, including your login details, Karrotz balance, and activity history, is securely stored and will be available as normal when the platform returns under our UKGC licence. You’ll be notified as soon as we’re back online.

If you’ve purchased Karrotz, your balance will be fully preserved and honoured. When the platform relaunches under our UKGC licence, your purchased Karrotz will be withdrawable for cash, in line with our transition to a fully licensed, real-money platform. You will not lose any value, and your previous purchases will carry over into the new system.

The Fantasy Ownership feature will be retired as part of the platform upgrade. Any Karrotz that you purchased to spend on horses will be refunded to your account and withdrawable. Any Karrotz you earned playing the free leaderboards and spent on horses will be refunded and converted to free bets. Any Karrotz you earned through Fantasy Ownership gameplay will remain in your account and converted to points. No value will be lost during this transition.

We’re aiming to relaunch the platform as soon as we receive approval for our UK Gambling Commission (UKGC) licence. While we can’t give an exact date yet, we are actively progressing through the application process. We’ll keep all users updated and notify you as soon as we have a confirmed relaunch timeline.

While the full platform is offline, the Factors ratings will not be publicly accessible. However, they will return as a core feature when the platform relaunches under our UKGC licence. We’re also exploring the option of making the ratings available via partner sites or a standalone widget during the interim. Stay tuned for updates.

Karrotz will be phased out as we transition to a fully licensed, real-money platform. When we relaunch, any Karrotz you’ve earned or purchased will either be converted into free bets or, in the case of purchased Karrotz, redeemable for cash. The new platform will operate using standard currency for betting, in line with UKGC requirements.

You can reach us anytime by emailing enquiries@racingfactors.com. We're here to help with any questions or concerns during the platform downtime and will respond as quickly as possible.

The UKGC licence ensures that we operate in full compliance with UK gambling laws, providing a safe, secure and regulated environment for our users. Obtaining the licence allows us to transition from a free-to-play model to a fully licensed cash-based platform, enabling us to offer real money betting features responsibly and enabling our users to withdraw from the platform.

Racing Factors will still provide the Factors rating system for registered users for free, and the revamped Pick Pool leaderboard will still be a free-to-play daily leaderboard. However, the prizes for participating in these free leaderboards will differ from what has previously featured.

We’ll notify all users via email as soon as the platform is live again. If you are already registered, there’s no need to take any action, you’ll be the first to know when we’re ready to welcome you back.